When we have troubles with the internet I usually wait until after noon to call the ISP figuring to give them time to fix it, and the morning hours should be enough to do so.. We live in a small town and I'm not sure how many people use the internet via the company that bundles the internet with tv and telephone.. The wired version that is.. Last month we had an issue with them and I went into detail about it in another entry.. Truth is when I do get through to them and ask if there is any work going on with the internet at all and they answer with a yes then I usually just say that I was just checking to see.. I try to come off as being just concerned about weather they know, and not pissed off because I know they are trying.. But when I call and they haven't heard there is any issues pending with the internet then I get a little... worried.. So this week started out fine but Monday night we had a power dip.. It went out completely for a minute or so but not before dipping off then on then off completely.. waited a few seconds and it was back on. Why our power went off had to do with.......... Got the power back on and the first thing I notice was the Roku.. That is the main thing I watch after the few shows that I even bother watching anymore.. The control the Roku gives you is beyond anything crappy cable can offer or cares to for that matter.. So the roku has buffering issues on some shows and I know this mean our internet is sliced by two thirds if not more..
The next morning I check a few things one of which is the speed.. Just as I had figured it was slowed by a lot.. When I called them and told them my woes with their crappy internet (which when it is on, and working is more than enough to be able to have two roku boxes at the 420p (or i.. I get those mixed up, like it matters) and support one computer watching a video.. So why now is it slowed down?? He tells me there are no issues pending and I'm thinking to myself while we don't have the "name" to warrant them getting down here and checking on it, shouldn't my call count as a complaint towards the answer of ok we'll check on that.. How long has it been slow?? since this morning, well we haven't had any complaints yet.. Should I call early?? Like when I first notice that it's shit?? I can do that, I just assume someone else has problems.. Trouble is the internet wasn't completely out.. So what was the deal?? This is going to be a three day saga bear with me... Wednesday comes and the internet is still setting records to SUCK.. Sure everyone here can access their email and Facebook but getting to watch a video is frustrating.. Our internet was set at just over the 1Mbps on the speed test site.. It now hits the 13.18Mbps mark.. so why is there such a difference??
So after suffering through until Friday (yesterday) I finally come up with the question .. THE QUESTION to ask the techie when I call : What is our internet supposed to be? What is the internet speed with a 1meg modem?? His answer, with a 1meg modem we should have 1Mbps on the speed test site.. ???? !!!!! ????? (there were words but I won't write them here)... So my frustration ended there.. The speed isn't supposed to be that fast to start with.. Why it was for the past 8 years is beyond me.. Why there is so much troubles now?? That I don't know.. So I check the site where we get out bundle of joy from and they have a 5meg modem.. In a bundle it isn't that much more but I ordered the next step up which included digital tv.. let me rephrase that.. it has DIGITAL TELEVISION CABLE PACKAGE.. Which means, because we had it two years ago, there are nearly three times as many channels to stumble through.. 180 channels compared to what just 48 give or take.. Why wouldn't you want so much more to look at??? Is it my age or what?? I don't want more.. If anything I want less.. And not just a little less but a whole lot more less.. We watch maybe twenty channels if even that.. I read a forum site where they discuss the Roku and while certain models of these streaming boxes can have as many as a thousand channels on them, I have said why would you want that many channels.. And some people actually have the maximum number because it says you can have that many SO I'M GETTIN' THE LOT.. I always write on that forum "why would you want more when the whole idea of a streaming player is to get what you want" not get more of everything but rather the select of the exact .. your taste.. Twenty channels you will watch and ten or so more you are interested in.. I have fifty which is twenty more than I have actually watched..
We get the next step up bundle ordered which includes the digital tv box.. and I figure ok, get the 5meg modem and see if that makes our internet if not faster, more stable.. I spend the afternoon reading sites about internet speed, internet this that and the other and while doing so check the speed test sites every now and then.. About three in the afternoon I run a speed test.. The "ping" part always seems to set the table for disappointment, and so with the ping part of the test over nothing there is different, same slow milliseconds of test but then the speed test shows over 5Mbps.. Check the other site and it has improved quite well.. I go from relieved our internet is back to tolerable to pissed off.. Who has the name in this area to get someone up here to kick their system.. Kick the dog as I call it.. It's full on frustrating to work with a company that gives not even the smallest amount of a shit when I call..
So will we keep the "upgrade" to the next level?? No.. I'm gonna show the guy what we have in the internet speed and when he puts the 5meg modem on and I run the speed test and it goes to what we have now I'm gonna say so what, we are paying more for what we had?? SERIOUSLY?? Guess again.. I don't want digital tv, we had it and it was two channels that got watched every now and then.. No... What I said in jest on my facebook yesterday was only partially that way.. I said if our internet wouldn't improve enough to keep the 5meg modem that I would downgrade from the 5meg to the 1meg, and downgrade the digital cable to basic and while they were at it downgrade the telephone service from basic to two solo cups and a string..
Badge Henry
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